This bank has a good reputation, but some issues with customer service. The bank is located in a convenient location, Building 4890, W Kennedy Blvd Boulevard, Suite 820, Tampa City. The working hours are limited, which may not be suitable for everyone, especially on Thursdays and weekends. The bank has a wheelchair-accessible entrance and parking lot, which is a positive feature.The staff seems to be knowledgeable and can help with mortgage lending needs. However, one issue that stands out is the excessive questioning and treatment of a joint account holder as unwelcome and suspicious. This experience left a lasting impression and may deter others from visiting the bank.The bank has received an average rating of 3.7 from third-party sources, which is decent but not exceptional. The bank's website is easily accessible and provides necessary information.The experience of one customer who visited the bank in 2017 was extremely positive, with great customer service and a 5-star rating. However, this is not the case for all customers, as evidenced by the 1-star rating and negative experience mentioned earlier.The bank's pricing is competitive, with a score of 4.9, suggesting that it offers reasonable rates and fees. However, the lack of information on innovativeness makes it difficult to assess this aspect of the bank's operations.