This location seems to be a well-rounded business with a mix of good qualities and areas for improvement. The quality of work can be a bit inconsistent, with some clients receiving outstanding results while others have been left disappointed. On the other hand, the pricing is very competitive, which is a big plus. The business also shows a good ability to innovate and come up with creative solutions for clients. However, the owners' communication skills could be improved, as one client felt ignored for an extended period of time. It's worth noting that the COVID-19 pandemic may have contributed to some of the delays and misunderstandings, but this doesn't excuse the lack of communication. Overall, this business has a lot of potential, but it needs to work on its quality control and communication with clients.