The location of the Caban Skin Institute is clean and has a welcoming environment. The staff, including medical assistants and doctors, are knowledgeable and professional. Many clients have reported positive experiences with their appointments, citing the high level of care and attention they received. Some clients have specifically praised the skills and bedside manner of medical assistants such as Raichely, who have gone above and beyond to ensure their comfort and understanding. On the other hand, some clients have reported issues with wait times, saying they had to wait for over an hour to be seen by a doctor. There have also been instances of clients being left on hold for long periods of time, with some even being transferred multiple times before getting through to someone. However, despite these issues, many clients have expressed their gratitude for the service they received and have recommended the institute to others. One major issue that stands out is the unequal treatment of clients, with some reporting that they were not treated with the same level of respect and care as other clients. This issue was highlighted by one client who reported being told they had an "attitude" after complaining about their treatment, despite the client speaking Spanish and being able to understand the staff's conversations about them.