It is worth noting that the business's overall quality seems to be subpar, given the numerous complaints about customer service and work quality. While the pricing appears to be fair, this does not outweigh the issues with the service provided. The business's lack of innovation is also unclear, but it does seem to be doing the same type of work for years without significant changes. The main issue is the inconsistent quality of work and the poor treatment of customers by the staff. Despite one positive review, most of the feedback suggests that the business does not live up to its potential.