They have an extremely long operating schedule, which is a huge plus for customers. Their team is very punctual, friendly, and professional. They do a thorough job with chimney repairs and waterproofing, making sure everything is safe and functional. Their communication is excellent, and they take the time to explain the repair process to customers. They are very skilled and approachable staff, and they take care to preserve the original look while reinforcing and sealing everything. Their pricing is very reasonable and competitive. They are knowledgeable about their craft and have a deep understanding of what needs to be done to get the job right. They go the extra mile to make sure everything is perfect. The customer service is exceptional, and they are always available to answer questions and concerns. They seem to have a good relationship with their co-brand, C R W Chimney Repair & Waterproofing. However, there doesn't seem to be any designated office hours, it's all 24/7.