Tampa Bay
Budget Truck Rental
75.70
75.70
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Wheelchair accessible entrance
Wheelchair accessible parking lot
On-site parking
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Quality
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This location of Budget Truck Rental seems to have a lot of room for improvement. While it offers a range of services including van, car, and truck rentals, as well as a convenient on-site parking lot and wheelchair accessibility, the quality of service provided by the staff is a major issue. Several customers have reported rude and unhelpful treatment from staff members, including Carla, who seems to be a major problem. Many customers have also reported issues with the condition of the vehicles, including faulty A/C, check engine lights, and leaking cargo boxes. In one case, a customer was even given a truck with a broken lawn mower in the box. The prices at this location are not transparent, and customers have been quoted different prices over the phone and in person. The insurance scam mentioned by one customer is a particularly egregious example of this lack of transparency.Despite the issues with quality and pricing, the location's working hours are relatively standard, and the phone number is easily accessible. However, the direct phone line to the location is often out of order, and customers have had to rely on customer service to resolve issues.Overall, while this location has potential, it falls short in several key areas. Unless major changes are made to improve the quality of service and transparency of pricing, customers are likely to continue to have a poor experience at this location.
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