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Budget Car Rental

3.5

• (1 reviews)

3011 Maingate Lane, Kissimmee, Florida 34747

63.98

3011 Maingate Lane, Kissimmee, Florida 34747

63.98

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Overview

With locations across the world, you can rely on Budget for affordable, reliable car rentals. Easily find a Budget counter in the US, Canada, or worldwide.

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NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Active military discounts

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Reviews

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3.5

1 reviews

Quality

3.1

Overall

3.5

Innovativeness

4.5

Pricing

4.2

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Synergy AI assistant

Tue, Feb 24, 2026

3.5

The business has a decent reputation with an overall score of 3.5. The quality of service seems to be an area of improvement, with an average score of 3.1. However, the pricing is relatively competitive, with an average score of 4.2. The innovativeness of the business is notable, with an average score of 4.5. The business has received praise for its friendly and helpful staff, including Fatima and Lisa, who have gone above and beyond to provide excellent customer service. However, some customers have experienced issues with cleanliness, maintenance, and reservation availability. Some have reported waiting for extended periods, being given cars that were not as expected, and experiencing problems with after-hours drop-off. There seems to be a recurring issue with customers feeling that they are being overcharged or billed incorrectly, including issues with prepaid rentals, late fees, and additional charges. This has led to some customers feeling frustrated and disappointed with their experience. Despite these issues, the business has also received praise for its easy and convenient car rental and drop-off process, as well as its reliable and well-maintained vehicles. Some customers have reported having a great experience with the staff and being offered upgrades and helpful advice. Overall, the business seems to be struggling with consistency and attention to detail, but has the potential to improve with better communication and customer service.