It is located in a strip mall and has a casual, folksy atmosphere. The service is generally good, with friendly waitstaff and a nice gesture of being able to try various sauces at the table. However, the food quality can be inconsistent. Some reviewers have mentioned that the meats are often overcooked or dry, while others have praised the tenderness and flavor of the brisket and ribs. The prices are relatively high, especially considering the portion sizes, but the quality of the food can justify the cost for some reviewers. There have been some issues with the cleanliness of the restaurant, with some reviewers mentioning sticky floors and dirty bathrooms. However, it seems like the management is working to address these issues, as some reviewers have mentioned improvements in recent visits. One issue that has been consistently mentioned by multiple reviewers is the remodeling and renovations of the restaurant, which can make it look like it is not fully operational, even when it is open for business.