The location of Bruner's Insurance in Tampa City has received positive reviews from customers. The staff, particularly Stephanie Mateo, is praised for their excellent service, knowledge, and professionalism. Many clients have appreciated the help they received in finding the best rates for their car insurance, with some mentioning that the staff went above and beyond to ensure they understood the policy details. The office is described as clean and welcoming, with a wheelchair-accessible entrance and parking lot. The business offers various payment options, including debit and credit cards. However, there is one concern raised about incompetent staff who failed to provide accurate information and increased the premium without a valid reason. Despite this, the majority of reviews highlight the excellent customer service, competitive pricing, and reliable insurance options provided by Bruner's Insurance.