The business operates in a welcoming and approachable manner, with a strong focus on quality. The physical appearance of the homes and the overall design of the community are well-executed and visually appealing. The staff is professional and courteous, with sales representatives like Marty, Lisa, and Austin being standouts for their exceptional customer service and attention to detail. Their friendly and responsive nature makes the home-buying process feel more like a personalized experience.While there is no discernible issue with the quality of the homes or the customer service, a minor criticism can be made about the layout of the community. Some residents have noted that the design appears to be somewhat disjointed, with multiple entrances and a lack of a clear main entrance. This can create a confusing and disjointed feel for visitors and residents alike. However, this appears to be a one-time issue rather than a persistent problem.Despite this minor criticism, the overall experience at Brookside is overwhelmingly positive. The business has clearly invested in creating a welcoming and attractive community, and the staff is dedicated to providing exceptional service to its customers. With its commitment to quality, attention to detail, and friendly staff, Brookside is a great choice for anyone looking to purchase a new home.