The location is wheelchair accessible with a parking lot and entrance. The Brightway The Herron Family Agency offers various insurance services, including life insurance, car insurance, home insurance, and financial services. They have a partnership with Brightway Insurance and The Starritt Agency. The working hours are Monday to Friday from 8:30 AM to 5:00 PM, with no service available on Saturdays and Sundays. Many clients have praised the agency for its knowledgeable and responsive agent, Robin. They have saved clients money on their insurance policies, and some have even had their home closing delayed due to the previous agent's lack of communication. However, some clients have reported difficulty in getting in touch with the agent, citing unreturned calls, texts, and emails.Overall, the agency appears to offer high-quality services, with many clients praising their professionalism and responsiveness. However, some issues with communication and customer service have been reported by a few clients. It is essential to note that one of the clients reported that the agent does not answer calls and communicates through text messages, which may be a concern for those who prefer a more traditional communication method.