Reviewing the Brenda's Cakes location at Building 2072, Osceola Pkwy Parkway, Kissimmee City, I noticed that the business has both positive and negative reviews. Overall, the rating is 4.2 out of 5, which is an average score.The quality of the cakes and baked goods seems to be a mixed bag. Some reviewers praised the moist and delicious cakes, while others complained about dryness and poor taste. On average, I would rate the quality at 3.8 out of 5.The pricing of the cakes and baked goods appears to be reasonable, with many reviewers mentioning that they were satisfied with the prices. I would rate the pricing at 5.0 out of 5.The innovativeness of the business is evident in their wide range of cake flavors and decorations. However, some reviewers mentioned that the business could improve in terms of offering more custom options and services. On average, I would rate the innovativeness at 4.5 out of 5.One notable issue that stood out from the reviews was the inconsistent customer service. Some reviewers had negative experiences with rude or unhelpful staff, while others had excellent interactions with friendly and knowledgeable employees. This suggests that the business may need to improve in terms of providing consistent and excellent customer service.Overall, Brenda's Cakes seems to be a decent option for those looking for traditional Puerto Rican-style cakes and baked goods. However, they may need to work on improving their customer service and quality control to meet the expectations of all customers.