Tampa Bay
Brenda Kay Craig & Associates
Real Estate
6.24
6.24
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
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Based on my review of the business location, I can conclude that Brenda Craig and Associates Realty Inc. is a real estate company with a mixed reputation. The overall rating of 3.4 out of 5 suggests that the company has both positive and negative aspects.The company's responsiveness to client inquiries and issues is a concern, with several clients reporting difficulty in getting in touch with the owner, Brenda Craig. One client even reported being yelled at over the phone, which is unacceptable behavior from a professional. On the other hand, some clients have praised the company's professionalism and courteous service.The quality of service is also a mixed bag. While some clients have reported being satisfied with the company's management of their properties, others have complained about poor maintenance and lack of responsiveness to repair requests. In one case, a client reported being charged for services that were not rendered.Pricing is a strong point for the company, with several clients praising the competitive rates and fair pricing. However, one client reported being charged double rent during the COVID-19 pandemic, which is excessive and unfair.Innovativeness is a strong point for the company, with several clients praising Brenda's exceptional knowledge of the rental and real estate market. However, some clients have reported that the company is not open to new ideas or suggestions.Overall, Brenda Craig and Associates Realty Inc. has a reputation for being a challenging company to work with, with some clients reporting difficulty in getting in touch with the owner and poor service quality. However, the company's competitive pricing and strong knowledge of the market are major strengths. To improve, the company needs to work on its responsiveness and communication with clients, as well as addressing the issues of poor maintenance and lack of responsiveness to repair requests.One major issue that stands out is the company's lack of responsiveness to client inquiries and issues, which has resulted in several clients feeling frustrated and disrespected. This is a major red flag and needs to be addressed immediately.
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