This counseling center seems to be doing a great job, with most of the reviewers praising the helpful services they receive from the center. Many clients have mentioned that the counselors, particularly Kristi Cochran, are knowledgeable, positive, and encouraging, helping them through tough times in life. The office staff, including Sylena, are also commended for their kindness and helpfulness in navigating insurance.However, there are a few concerns that need to be addressed. A few clients have reported issues with being taken advantage of by the office staff, including being charged for services without their consent or not being notified of issues with their insurance. It's also worth noting that some clients have had difficulty scheduling appointments or getting a response from the center.The center seems to be working on addressing these issues, with the new owner mentioning changes to policies and procedures to prevent similar situations from happening in the future.Overall, the center appears to be a valuable resource for those seeking mental health services, but some issues with customer service and financial practices need to be ironed out.One area for improvement is to improve their communication and response time, as some clients have reported difficulty getting ahold of them or getting a response to their inquiries. Additionally, they should be more transparent with their clients about their financial practices and policies to prevent any potential issues.