The business has both strong and weak aspects. The staff is generally well-trained and knowledgeable, as seen in the positive reviews of Dr. Matthews, Dr. Nguyen, and Dr. Friedman. The doctors seem to be highly skilled and attentive, as described in reviews by patients who have received excellent care. The facilities are also clean and well-maintained.However, there are several issues that need to be addressed. The scheduling process is often criticized for being slow and inefficient, with patients facing long wait times for appointments and difficulty in getting a call back from the office. The front desk staff is sometimes described as unhelpful, unfriendly, and even hostile.Some patients have reported issues with communication, including difficulties in getting medical records or test results, and a lack of follow-up from the office after appointments. The billing department has also been criticized for being unresponsive and sending incorrect bills to patients.The office seems to be plagued by issues with scheduling and communication, which can lead to frustration for patients and may compromise their care. However, the doctors themselves appear to be highly competent and caring.