This law firm, located at Building 3845, 5th Ave N Street, St. Petersburg City, appears to have mixed reviews. On the one hand, some clients have praised the firm's staff, particularly Jessie, for being kind, empathetic, and providing excellent customer service. They have also mentioned that the firm's staff works hard to assist clients.On the other hand, several clients have expressed frustration with the firm's collection practices, citing aggressive and harassing behavior from staff members, including one person who was left hanging up on. Some have also complained about the firm's unwillingness to listen to clients' concerns and lack of empathy. In one case, a client was incorrectly told that their medical bill was in collection due to a late billing to their insurance, when in fact the facility had billed their insurance months later.It appears that the firm has struggled with professionalism and responsiveness, with some clients feeling disrespected and unvalued. The firm's pricing is a strength, with one client praising the affordability of the firm's services.One major issue that has been highlighted is the firm's questionable collection practices, which have led to numerous complaints about harassment and aggressive behavior. This is a significant concern, and the firm would do well to address these issues to improve the client experience.Overall, while the firm has some strengths, such as kind staff and affordable pricing, its poor collection practices and lack of professionalism have led to a low overall rating.