The store offers a wide variety of Western and work-related apparel, shoes, and accessories, as well as gifts. Customers have reported friendly and helpful staff, with some exceptions. The selection of boots and clothing is extensive, but may not always include wide options for customers with larger sizes. Prices are generally considered fair, although some customers have reported feeling unwelcome or receiving poor customer service.There have been instances of customers feeling unwelcome or experiencing poor customer service due to perceived racial biases or discriminatory behavior. Some customers have reported being unable to find staff to assist them, or being ignored by employees. However, many customers have also reported positive experiences, with staff being knowledgeable and helpful in finding the right products.The store has a wheelchair-accessible parking lot and entrance, making it accessible to customers with mobility issues. Payment options include NFC mobile payments, debit cards, and credit cards. Onsite services are available, including in-store shopping and pickup.Overall, the store has a mixed reputation, with some customers reporting positive experiences and others reporting negative ones. While the selection of products is extensive, some customers may be disappointed by the lack of wide options for larger sizes. Additionally, the store's handling of customer service issues has been criticized by some customers.