This store has a lot of positive reviews, with many customers praising the staff, particularly Mary Lozano, for their excellent customer service. The store is open for a long time, making it convenient for customers. The staff is knowledgeable and helpful, which is essential for a store that sells mobile phones and plans. There is also a wheelchair-accessible entrance and parking lot, which is a plus. However, one customer had a bad experience with Maria, the staff member, who was rude and unhelpful. The store also charges high prices for phone cases and screen protectors, which may be a drawback for some customers. Overall, the store seems to have some issues with customer service, but the staff's knowledge and convenience of the store make up for it.