Tampa Bay
Bolton's Towing Service Inc
49.23
49.23
Overview
Bolton's Towing Service in Winter Haven, FL offers reliable container transport services. 24-hour service. Call us for a free estimate.
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The location of Bolton's Towing Service in Winter Haven, FL, is known for its efficient and reliable service. With a team of skilled professionals like Joe, Chris, and other drivers, they cater to a wide range of needs, including container transport, roadside assistance, and towing services.
The company is praised for its professionalism, with drivers like Joe being described as "kind, and professional" and "extremely helpful." They are also appreciated for their ability to communicate effectively, keeping customers informed about the status of their vehicles.
The prices are considered reasonable, with many customers praising the affordability of the services. Some customers even mention that they were pleasantly surprised by the prices, given the quality of service they received.
However, there have been instances where customers felt that the company's innovativeness could be improved. Some have mentioned that the company's website and online presence could be more up-to-date and user-friendly.
One major issue that has been raised is the predatory towing practices of the company, as highlighted in one of the customer reviews. A customer had their vehicle towed from a public residential street without proper authorization, and the company attempted to charge them with storage fees and other charges that are not in line with the law.
The company's response to this issue was seen as inadequate, with the owner trying to justify the towing by claiming that it was done under the state statutes and on behalf of the CDD of the community. However, the customer and others have disputed this, pointing out that the towing was done without proper authorization and that the company is engaging in predatory practices.
Overall, Bolton's Towing Service has a strong reputation for its efficiency, professionalism, and affordability. However, the company needs to address its innovativeness and improve its online presence. Furthermore, it must ensure that its towing practices are in line with the law and respect the rights of its customers.
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