Tampa Bay
Bob's Tire and Brake
84.26
84.26
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Onsite services
Appointments recommended
Oil change
Mechanic
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The service at Bob's Tire and Brake seems to be highly rated by customers, with many praising the friendly and helpful staff, efficient service, and fair prices. However, there are a few negative reviews that mention issues with being sold unnecessary repairs and estimates being too high. It's worth noting that the business has responded to these complaints and offered to make things right.One standout issue that was reported was a customer who claimed to have been sold $1,000 worth of brake parts that they didn't need, and that another shop down the road had given them a quote for $1,000 for the same work. This issue was not addressed by the business in their response, and it's unclear how they plan to prevent similar situations from happening in the future.Overall, it seems like Bob's Tire and Brake has a strong commitment to customer satisfaction and is willing to go above and beyond to ensure that customers are happy with their service. However, there are a few areas for improvement, particularly in terms of being transparent about repairs and estimates.Some positive comments mentioned:* Friendly and helpful staff* Efficient service* Fair prices* Thorough inspections* Willingness to go above and beyond to ensure customer satisfactionSome negative comments mentioned:* Being sold unnecessary repairs* Estimates being too high* Lack of transparency about repairs and estimatesSome comments that highlight specific issues:* A customer reported being told that they needed $2,000 worth of brake parts when another shop down the road gave them a quote for $1,000.* A customer reported being told that their alignment was done when it was not, and that the steering wheel was not aligned.* A customer reported being treated rudely by the staff and feeling like they were being sold unnecessary repairs.It's worth noting that the business has responded to these complaints and offered to make things right in some cases, but it's unclear how they plan to prevent similar situations from happening in the future.
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