Tampa Bay
BMW of Tampa
7.57
7.57
Overview
Our commitment to our customers continues well after purchasing one of our many new or pre-owned BMW vehicles options!
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Delivery
Onsite services
Oil change
Car wash
Repair services
Car rental
Photos & videos
Submit a review
Quality
Overall
Pricing
Innovativeness
Submit a review
The business has an average rating, with some inconsistencies in the quality of service. While the pricing is considered excellent, the quality of the services and the innovativeness of the business could be improved. However, the business has a good overall rating and seems to have a loyal customer base. The customer reviews suggest that the business has friendly and knowledgeable staff, but some customers have reported issues with communication and follow-up.There are some issues that customers have experienced, such as being transferred to voicemail in the middle of a conversation, being given incorrect information, and having their concerns dismissed. Additionally, some customers have reported feeling pressured into purchasing additional services or features that they didn't need.However, the business also has many strengths, including its excellent pricing, knowledgeable staff, and willingness to go above and beyond for customers. The business seems to have a strong commitment to customer satisfaction and is willing to work with customers to resolve issues.One notable issue that customers have reported is the lack of communication and follow-up after purchasing a vehicle. Some customers have reported feeling ignored or dismissed after bringing issues to the attention of the business.Overall, the business has a good reputation and seems to be committed to providing excellent service to its customers. However, there are some areas where the business could improve, such as communication and follow-up.Here are some suggestions for improvement:* Improve communication with customers, particularly after purchasing a vehicle. This could include regular check-ins and updates on the status of any issues or concerns.* Provide clear and concise information to customers about pricing, services, and features.* Train staff to be more proactive in addressing customer concerns and issues.* Consider implementing a system for tracking and following up with customers to ensure that their concerns are addressed in a timely manner.By addressing these areas for improvement, the business could potentially improve its overall rating and provide an even better experience for its customers.
Own this business?
Hours
Open Now
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Monday
Contact business
1