Tampa Bay
BMW of Tampa Service Center
Auto Repair Shop
7.57
7.57
Overview
Our commitment to our customers continues well after purchasing one of our many new or pre-owned BMW vehicles options!
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Oil change
Mechanic
Photos & videos
Photos & videos
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Overall
Pricing
Quality
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Reviewing the location of BMW of Tampa, it appears to be a mixed bag. On the one hand, the service team is capable of providing excellent service, as evident in reviews praising specific advisors like Mr. Bob and Alejandro. They seem to take pride in their work and go above and beyond to ensure customer satisfaction. However, there are significant issues that raise concerns about the overall quality of service. Multiple customers have reported problems with their vehicles not being properly inspected or diagnosed during routine maintenance. For example, one customer had to have their vehicle towed to another dealership after being assured by their advisor that everything was fine, only to discover a coolant leak. This lack of attention to detail and follow-through on commitments can be frustrating and damaging to customer trust. It's also worth noting that the dealership seems to prioritize upselling and profit over customer satisfaction, as seen in one customer being charged for unnecessary services. Overall, the experience at BMW of Tampa can be excellent if you're assigned to a good advisor, but it's essential to be cautious and vigilant to avoid potential issues.
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