This BMO bank is a great place to take care of your personal and business banking needs. The staff is welcoming and helpful, with bankers like Vicki and Melissa going above and beyond to resolve your concerns. The branch is wheelchair accessible, and there are drive-through service options available.One of the highlights of this branch is its friendly and knowledgeable staff. Ingrid's experience was particularly notable, as she was helped by Vicki and Melissa, who showed care not only for herself but also for her son. Melissa even helped Ingrid resolve her main concern and followed up regarding her Financial Compass.The branch offers a range of services, including cash advances and money orders. However, there have been some issues with communication, as exemplified by Michael's experience when he tried to contact the branch but had to press the operator continuously before being connected to an employee. This lack of clear communication is a major issue that the bank needs to address.The bank's working hours are convenient, with extended hours on weekdays and weekends. However, it's worth noting that the branch is closed on Thursdays, which might be a drawback for some customers.The branch's services and facilities are top-notch, making it a great option for those looking for a reliable and efficient banking experience. However, there's definitely room for improvement in terms of communication and customer service.There is one major issue that the bank needs to address, which is the lack of clear communication. This has led to frustration for some customers, who have had to jump through hoops to get in touch with the bank. This issue needs to be addressed as soon as possible to prevent further frustration and disappointment.