I visited this BMO branch located at Building 52, S Lemon Ave Avenue, Sarasota City. Unfortunately, the branch has a rather poor overall rating, likely due to several complaints and issues raised by customers. One of the main concerns is the quality of service, with many customers experiencing long wait times, unhelpful staff, and difficulties with transactions. The pricing of services seems to be acceptable, as there are no complaints in this regard. However, the innovativeness of the bank's services and products is unclear, as there is no feedback on this aspect. The branch's working hours are somewhat limited, with only Monday to Friday being open, and even then, only until 5 PM. There is no access on weekends, which may be inconvenient for some customers. On a positive note, the branch offers some features, including wheelchair accessible parking and entrance, and drive-through service options. Additionally, the bank provides various services, such as cash advances, and money order services. However, several customers have raised serious concerns about the bank's practices, including unscrupulous behavior by some employees, such as manipulating accounts and stealing customer's money. Some customers have also reported being discriminated against, with one customer feeling that they were treated poorly due to their background. In conclusion, while this branch has some redeeming qualities, such as its pricing and accessibility, it falls short in terms of quality of service and innovativeness. The presence of serious concerns and issues raised by customers is a major red flag, and potential customers should exercise caution when considering this bank.