The business seems to be well-organized, with a clear process in place for handling customer inquiries and scheduling work. The staff appears to be knowledgeable and professional, with a focus on quality workmanship and attention to detail. The company's commitment to donating to local and nationwide charities is a notable aspect of its business model.
The majority of customer reviews praise the company's responsiveness, punctuality, quality of work, professionalism, and value. Many reviewers mention that the company exceeded their expectations, with one reviewer noting that the team was "fast and professional" and another describing the cleanup as "extraordinary." The company's prices are also competitive, with many reviewers mentioning that they were cheaper than other companies they received quotes from.
However, one potential issue that arises from the reviews is the concern about the company's ability to follow up on customer service after the initial installation. Some reviewers mention that they had to contact the company multiple times to resolve issues, and one reviewer notes that the company's response to a problem with their new roof took a long time to resolve.
The company's identification as a veteran-owned business is also notable, and the staff appears to be committed to honoring this heritage through their business practices. The company's mission to donate to local and nationwide charities is also a positive aspect of its business model, demonstrating a sense of social responsibility and community involvement.
Overall, the business appears to be well-regarded by its customers, with a focus on quality workmanship, professionalism, and community involvement. However, the company may benefit from improving its customer service response times and following up with customers after the initial installation to ensure that they are satisfied with their work.