The business has a good reputation, but there are some issues that need to be addressed. The staff is generally friendly and helpful, as evident from the positive reviews. However, there are some complaints about the property management services, including delays in maintenance, unprofessional behavior, and disputed charges.Several tenants have reported problems with the property condition, including dirty and damaged properties. Some have also experienced difficulties with communication, with some staff members being unresponsive or unhelpful. Additionally, there have been complaints about the move-out inspection process, with some tenants being charged for cleaning fees they dispute.On the other hand, there are some positive reviews from satisfied tenants who have had good experiences with the company. They praise the staff's responsiveness and professionalism, and some have even had positive interactions with the property managers.One major issue that stands out is the disputed charges and fees. Several tenants have reported being charged for services they did not receive or for issues they did not cause. This has led to a lot of frustration and distrust among tenants.It's also worth noting that there are some complaints about the company's business practices, including running the property management company out of a Century 21 office and charging excessive fees for services.Overall, while the business has some strengths, there are also some significant weaknesses that need to be addressed. With some improvements in communication, property management, and business practices, this company could potentially improve its reputation and provide better services to its tenants.