This business has received generally positive reviews, with many customers praising the company's reliability and professionalism. The staff, particularly the technicians, are often mentioned as being knowledgeable, friendly, and helpful. Many customers appreciate the company's prompt response times, especially in emergency situations. However, some reviewers have expressed frustration with the customer service, citing long wait times, rudeness, and miscommunication.Several reviewers have mentioned that the company's prices are fair and competitive, which has contributed to their overall satisfaction. On the other hand, some reviewers have reported issues with the company's willingness to stand behind their work, with one reviewer being charged extra for a service that was not provided as promised.The company appears to be knowledgeable about septic systems and takes pride in their work, as evidenced by the positive reviews from customers who have been impressed by the technicians' explanations and advice on maintaining their systems.One notable issue that has been raised by several reviewers is the company's handling of customer complaints. Some reviewers have reported being met with defensiveness, rudeness, and a lack of accountability when trying to resolve issues with their service.Overall, this business has a mixed reputation, with some customers being extremely satisfied with their service and others experiencing significant issues. As with any business, it's essential to take reviews with a grain of salt and weigh the pros and cons before making a decision.