The location of Blu Pet Shop & Spa is well-liked by clients, with a 4.6 rating. The business provides high-quality services, with a 4.8 rating for quality. Prices are considered reasonable, with a 5.0 rating for pricing. The business also shows innovativeness, with a 4.9 rating. However, there is an issue with the handling of dogs, as described in one review where a dog died due to strangulation/suffocation caused by extreme negligence. Clients praise the staff for their friendliness, professionalism, and dedication to caring for pets. Many reviewers appreciate the convenient location, flexible appointment scheduling, and reasonable prices. Some reviewers have mentioned that their pets have received excellent care, including grooming, nail trimming, and deshedding. Others have praised the staff for being patient and gentle with pets that may be skittish or have anxiety. Overall, the business has a strong reputation for providing excellent care to pets, but there is one major concern that needs to be addressed. Clients are advised to be vigilant when leaving their pets in the care of this business and to provide feedback if they have any concerns.