Overall, the business has a decent rating, but with room for improvement. The quality of service and pricing seem to be the strengths of the business, with most customers satisfied with the prices and the quality of work. However, the innovativeness of the business seems to be a mixed bag, with some customers praising the creativity of the nail designs and others criticizing the lack of uniqueness.One of the main issues that some customers have encountered is with the consistency of the service. Some customers have reported feeling rushed or neglected during their appointments, while others have praised the friendly and attentive staff. It seems that the business has a few talented technicians, such as Peter and Viviane, who are able to provide excellent service and deliver high-quality work.However, there are also some concerns about the business's pricing and policies. Some customers have reported feeling nickel-and-dimed with additional charges for things like nail shaping and gel removal. Others have criticized the business for not clearly communicating their prices and policies, leading to confusion and frustration.In terms of the business's physical space, it seems that the location is convenient and easily accessible. The building is wheelchair accessible, and the parking lot and entrance are also designed to be accessible for customers with disabilities. However, some customers have reported feeling a bit cramped or uncomfortable in the salon, particularly if they have a large family or are trying to get a group of people done at the same time.Overall, the business has a lot of potential, but it seems to be struggling with consistency and communication. With a bit of tweaking and fine-tuning, it could be a truly excellent destination for customers looking for high-quality nail services.