Blackstone Medical Services

3.3

• (1 reviews)

550 N Reo St Street 250, Tampa, Florida 33609

See All photos

Directions

Call now

Website

Overview

Blackstone Medical Services has been for the last 3 years Top Inc 5000 home sleep study companies in the United States. High quality at home sleep tests.

Features

Credit cards

Debit cards

Wheelchair accessible entrance

Wheelchair accessible parking lot

Photos & videos

See All

Reviews

All our ratings are from genuine customers

Submit a review

3.3

1 reviews

Quality

2.2

Overall

3.3

Pricing

1.5

Innovativeness

2.4

Submit a review

Synergy AI assistant

Mon, Feb 23, 2026

3.3

The overall experience of Blackstone Medical Services is mediocre, with a score of 2.2 out of 5. While some customers have had positive experiences with the company's quality of service and pricing, many have reported issues with the quality of their sleep tests, billing errors, and poor customer service. The innovativeness of the company's products and services is also a concern, with some customers reporting that the devices and instructions were not user-friendly.Several customers have reported issues with billing, including being charged for services that were not covered by their insurance, being double-charged, and being threatened with additional fees for returning devices late. Some customers have also reported that the company's customer service is unhelpful and unresponsive, with long wait times and unreturned calls.However, some customers have had positive experiences with the company's staff, who they have found to be friendly and helpful. The company's ability to communicate with customers and provide clear instructions is also a strength, although this is not consistent across all interactions.Overall, Blackstone Medical Services has significant room for improvement in terms of quality, pricing, and innovativeness. While the company has some strengths, the majority of customers have reported negative experiences that suggest the company needs to address these issues in order to improve its overall reputation and customer satisfaction.One major issue that stands out is the company's billing practices, which have caused significant frustration and financial hardship for many customers. The company's failure to provide clear and accurate information about billing and its frequent errors have led to a lack of trust among customers. This issue needs to be addressed urgently to prevent further damage to the company's reputation.Additionally, the company's devices and instructions need to be reviewed and improved to make them more user-friendly and effective. Some customers have reported that the devices were difficult to use and that the instructions were confusing, which has led to frustration and disappointment.Finally, the company's customer service needs to be improved to provide a more responsive and helpful experience for customers. Long wait times, unreturned calls, and unhelpful representatives have been reported by many customers, which has led to a lack of satisfaction and trust.Overall, Blackstone Medical Services has a lot of work to do to improve its reputation and customer satisfaction. By addressing these issues and improving its quality, pricing, and innovativeness, the company can better serve its customers and build a stronger reputation in the market.