This bakery has gained a loyal following with many customers praising the quality and freshness of their cookies. The cookies are described as big, delicious, and moist, with a wide variety of flavors to choose from. Customers appreciate the owner's kind and accommodating nature, with many going out of their way to mention the excellent service they received. Some customers have even reported being surprised with free cookies or special treats.However, not all experiences have been positive. Some customers have reported receiving stale or dry cookies, and one customer even accused the owner of using store-bought cookie dough. These negative comments seem to be isolated incidents, but they do highlight the importance of maintaining quality control.One notable issue that has been mentioned by several customers is the use of chemical-free ingredients, which is a clear selling point for the bakery. However, this also raises concerns about the potential for cross-contamination or other issues related to ingredient sourcing.Overall, this bakery seems to be a great option for customers looking for high-quality cookies made with care and attention to detail. However, customers should be aware of the potential for inconsistent quality and take steps to verify the ingredients and sourcing of their products.In terms of amenities, the bakery appears to be well-equipped with wheelchair-accessible parking and the ability to accommodate special requests. They also offer takeout and delivery options, making it easy for customers to get their favorite treats.Some customers have mentioned that the bakery has a "local gem" feel to it, with a friendly and welcoming atmosphere. This is likely due to the owner's kind and accommodating nature, which has been consistently praised by customers.One area for improvement that has been mentioned by several customers is the need for more transparency around ingredient sourcing and quality control. While the bakery has a clear commitment to using chemical-free ingredients, customers may want to know more about the specific ingredients and processes used in their products.