This business has received overwhelmingly positive feedback from its customers. The staff, particularly Mr. Birdsong, are described as professional, responsive, and courteous. They take the time to thoroughly inspect and diagnose problems, and provide excellent service at a reasonable price. The company's expertise in all aspects of swimming pools is also commendable. However, one customer had a negative experience with another staff member, who failed to show up for an appointment and did not respond to subsequent calls and messages. This issue highlights the importance of effective communication and follow-through in customer service. Overall, this business is a reliable choice for swimming pool maintenance and repair services.