Birdsmart is a reliable and trustworthy pet store that offers a wide variety of birds and other exotic animals for sale. The staff is knowledgeable and helpful, providing excellent customer service to customers. The store's cleanliness is one of its strong points, with a well-organized and well-maintained facility that showcases the health and well-being of the animals.However, the store's quality control measures are somewhat lacking, with a few instances of sick or unhealthy birds being sold to customers. This is a major concern and a potential issue for customers who may not be aware of the problem.The store's pricing is reasonable, with competitive prices for the birds and other products sold. However, some customers have reported that the prices can be steep for some of the more exotic or rare birds.One of the store's greatest strengths is its innovativeness, with a unique and extensive selection of birds and other exotic animals that are not typically found at other pet stores. This is likely due to the store's commitment to finding and sourcing high-quality animals from reputable breeders.Unfortunately, there have been a few instances of customers experiencing issues with the store's return and refund policies, with some customers reporting that they were not offered refunds or replacements for sick or unhealthy birds.Overall, Birdsmart is a reliable and trustworthy pet store that offers a wide variety of birds and other exotic animals for sale. However, the store's quality control measures and return and refund policies need to be improved in order to address some of the concerns raised by customers.