This medical service facility has a lot to offer. The staff is caring and attentive, with many employees going above and beyond to provide excellent care. The administration is responsive and prioritizes residents' needs. The facility is clean and well-maintained, with a welcoming atmosphere. The variety of food is great, and the therapy team is dedicated to helping residents recover and regain strength. Many residents and their families have expressed their gratitude and appreciation for the care they receive.However, there are some concerns regarding the quality of care. Some staff members have been accused of neglecting residents, leaving them unattended and without essential supplies. This has led to serious health risks and infections. Families have been left concerned and frustrated by the lack of attention and care their loved ones receive.Pricing seems to be reasonable, with many families feeling that the costs are worth the quality of care provided.The facility has shown some innovativeness in recent changes, with a new administrator making a positive impact and addressing concerns. However, more needs to be done to ensure that all staff members are providing the level of care expected.Overall, Birchwood Rehabilitation is a decent choice for those in need of medical care, but there are areas that need improvement. With the right management and attention to quality care, this facility could provide exceptional service.