The restaurant's overall score is 4.3 out of 5, indicating a good experience for most guests. The quality of the food and service is consistent, with a score of 4.1 and 4.6 respectively. However, the innovativeness of the restaurant is not well-represented in the reviews.
Upon reviewing the comments, it appears that the restaurant excels in providing a great atmosphere and exceptional service. Many guests have praised the attentiveness and knowledge of the staff, with some going as far as saying they were "the best" or "fantastic". The restaurant's rooftop is also a highlight, with great views and a relaxing ambiance.
However, some guests have mentioned that the food can be inconsistent, with some dishes being "good" or "not great", but not outstanding. Additionally, the pricing can be steep, with some guests feeling that it's "overpriced" or "not worth it" for the quality of the food.
Some guests have also mentioned that the restaurant's policy of automatically adding a 20% service charge can be off-putting, especially when combined with the expectation of leaving additional gratuity. This has led to some guests feeling nickel-and-dimed or overcharged.
One issue that is repeatedly mentioned is the slow service, with some guests having to wait long periods of time for their food to arrive. This is particularly noticeable during busy times, when the staff seem to be overwhelmed.
Despite these issues, the restaurant's commitment to inclusivity and diversity is notable, with many guests praising the LGBTQ+ friendly and family-friendly atmosphere. The restaurant's accessibility features, such as wheelchair-accessible seating and restrooms, are also appreciated by guests.
Overall, the restaurant seems to excel in providing a great atmosphere and exceptional service, but can improve on consistency and pricing. Guests are advised to be aware of the restaurant's policy on service charges and to plan ahead for potential slow service during busy times.