The location is a decent place to go for septic tank pumping and other related services. The staff seems friendly, and they offer online estimates, which is a convenient feature. However, there are some issues with customer service, and some clients have reported unprofessional behavior from the staff. For example, one client was spoken to rudely by the CO-owner, and another client was told that the issue was their fault. On the other hand, there are also many positive reviews, with some clients praising the quick and efficient service, and the fair pricing. Unfortunately, the location seems to have a high turnover rate, and some clients have had issues with the quality of the work done.
The negative reviews suggest that the location could improve in terms of customer service and communication. For example, one client was left waiting for hours for a service, and another client was not kept informed about the status of their appointment. Additionally, the location's response to customer complaints could be improved. However, the positive reviews suggest that the location is trying to do things right, and they seem to be committed to providing good service.
Overall, the location is a decent choice for septic tank pumping and related services, but it could improve in terms of customer service and communication.