This business has been operating for a while, but it seems to have had a rollercoaster of experiences with their customers. While some clients praise their excellent service, professionalism, and punctuality, others have encountered significant issues. It appears that the business can be inconsistent, with some customers experiencing unprofessional behavior from the owner, Bill. There have been cases of threatening phone calls, incorrect billing, and a lack of concern for customer needs.Despite the complaints, the business has managed to maintain a decent overall rating. However, it's essential to note that the quality of service can be unpredictable, and customers may end up with unevenly maintained lawns.Pricing is a strong aspect of this business, with many customers appreciating the affordable rates. Innovativeness is also somewhat of a highlight, but it's not entirely clear how the business approaches new ideas or approaches to lawn care.One of the significant issues with this business is the unprofessional behavior of the owner, which has led to multiple complaints and a loss of trust among customers.Ultimately, it's up to the individual customer to weigh the pros and cons and decide whether the potential benefits outweigh the risks.