This medical practice has a good reputation with a 3.8-star rating. The quality of care is average, with some patients reporting positive experiences and others mentioning issues with wait times and staff. The pricing seems to be reasonable, with a 4.1-star rating. However, there is not enough information to determine the innovativeness of the practice.
The practice has its strengths, including caring and knowledgeable doctors and staff, as well as convenient lab services on-site. Many patients praise the doctors, particularly Brandi Rhody and Joel Biggers, for their exceptional care and attention. Some patients also appreciate the office's streamlined patient portal and efficient scheduling process.
However, there are also some weaknesses to be aware of. Some patients have reported long wait times, even with appointments, and have mentioned that the office staff can be unprofessional and rude. A few patients have had issues with getting prescriptions filled or lab results, and some have reported feeling like they're just a number rather than a person.
One of the main issues seems to be the office's ability to manage patient flow and wait times. Many patients have reported waiting for over an hour to be seen, even after checking in on time. This can be frustrating and unprofessional, especially considering the office's busy schedule.