The facility is well-kept and secure, with on-site parking and a wheelchair-accessible entrance. The owners are friendly and accommodating, offering 24/7 access and an emergency phone number in case of issues. Big Rig has a good location, being a 15-20 minute Uber ride from Tampa Airport. However, it's worth noting that the facility has some limited hours, with Tuesday and Thursday being off-limits for visitors.The facility's owners are praised for their helpfulness and willingness to go the extra mile to assist customers. They have a good track record of being available to help with issues, as seen in the reviews. The facility's security measures, including surveillance cameras, are also appreciated by customers.In terms of pricing, the facility seems to offer competitive rates, with many customers commenting on the affordability of the storage options. The facility's innovativeness is demonstrated by its ability to accommodate a wide range of vehicles, from cars to large RVs and semis.One issue to be aware of is that the facility's hours of operation are limited, which may cause inconvenience for some customers.