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Big Frog Custom T-Shirts & More
18.47
18.47
Overview
Chain of custom apparel shops with T-shirts, sweatshirts, pet clothes & tote bags printed to order.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Delivery
Onsite services
Quick visit
Checks
Curbside pickup
In-store pickup
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Overall
Innovativeness
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Quality
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The overall impression of the business location is mixed. While it seems to have good prices and a range of innovative services, the quality of the products and services can be inconsistent. Some customers have reported excellent experiences with the staff and quick turnaround times, while others have experienced issues with delays and poor customer service. It's also worth noting that there have been some complaints about the quality of the printed products, with some customers reporting issues with colors, creases, and other defects.On the positive side, the business seems to have a good selection of products and services, including custom apparel, embroidery, and screen printing. The staff appears to be knowledgeable and helpful, and the prices are generally competitive. The business also has a convenient location and offers a range of payment options.However, there are some issues that need to be addressed. Some customers have reported poor customer service, including being ignored or treated rudely by staff. Others have experienced delays in getting their orders completed, and some have reported issues with the quality of the printed products. Additionally, some customers have complained about being charged extra for services that they didn't ask for, such as a "digitizing fee" for embroidery.Overall, it seems that the business has potential, but needs to work on improving its customer service and quality control. With some improvements in these areas, it could become a more reliable and trustworthy option for customers.One notable issue that stands out is the inconsistent quality of the printed products. Several customers have reported issues with colors, creases, and other defects, and it's unclear what is causing these problems. The business may want to investigate its printing processes and procedures to ensure that customers are getting high-quality products.Another issue that has been raised is the lack of communication and customer service from some staff members. Some customers have reported being ignored or treated rudely, and it's unclear what is causing these problems. The business may want to provide additional training to its staff on customer service and communication to ensure that customers feel valued and supported.
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