Big Buildings Direct has received a lot of positive feedback from customers, with many praising their helpful and knowledgeable staff, easy process, and great pricing. The company has a wide range of options for customers, including metal garages, metal buildings, metal barns, commercial buildings, and more. They offer free quotes and consultations, making it easy for customers to find the perfect building for their needs.However, some customers have had issues with the quality of the buildings, with some reporting leaks, poor construction, and other problems. In one instance, a customer was told that leaks in their building were normal and expected, which they did not find acceptable. The company has also been accused of being unprofessional and having poor customer service, with some customers reporting difficulty in getting in touch with representatives and having their questions and concerns ignored.Despite these issues, Big Buildings Direct has a 4.4 rating on third-party ratings and a 4.2 overall score based on the provided data. Their pricing is consistently praised, with many customers finding it to be reasonable and competitive. However, the company's innovativeness and quality could be improved, with some customers reporting that the buildings do not meet their expectations in these areas.The company's customer service has been a major point of contention, with some customers reporting difficulty in getting in touch with representatives and having their questions and concerns ignored. However, other customers have had positive experiences with the company's staff, praising their helpfulness and knowledge.Overall, Big Buildings Direct has both positive and negative aspects, and customers should carefully weigh these factors before making a decision.