Tampa Bay
Big Boys Moving and Storage
11.73
11.73
Overview
Big Boys Moving and Storage® have been moving Tampa residents for over a decade and have been voted best movers in Tampa 14-yrs in a row.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
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The business has a mixed reputation with some positive reviews and others highlighting significant issues. Customers have praised the professionalism, punctuality, and care of the movers, but there have also been complaints about damaged items, excessive costs, and unprofessional behavior. One reviewer experienced a "nightmare" move, citing a 40-minute delay, damage to their furniture, and being told to help unload the truck to avoid extra charges. Another reviewer reported being told about undisclosed charges after the move was complete. The company has been accused of being dishonest, careless, and unprofessional, with some customers feeling taken advantage of. The business has also been criticized for its handling of customer complaints, with some reviewers reporting difficulty in getting issues resolved. There is a lack of consistency in the quality of service, with some customers receiving excellent service while others had a poor experience. The pricing of the business has also been questioned, with some customers feeling that they were overcharged for the services provided. Despite these issues, there have been some positive reviews highlighting the business's efficiency and care for customers' belongings. However, the negative reviews outweigh the positive ones, resulting in a lower overall score. The innovativeness of the business is unclear, as there is no information available about new services or approaches being implemented.
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