The business seems to be providing good quality care for pets, but some clients have experienced issues with their visits, such as rude staff, cancellation without notice, and not addressing concerns. However, many clients have praised the staff's kindness, professionalism, and compassion. The business has a good rating and provides a wide range of services, including veterinary care, pet grooming, and kennel services. One major issue that stands out is the cancellation without notice, which can be frustrating for clients. The business should work on improving their communication and scheduling system to prevent this from happening. Overall, the business seems to have its strengths and weaknesses, and it is up to the clients to decide if they want to continue using their services.