Tampa Bay
Big Ben Tires & Auto Repair
27.81
27.81
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Restroom
Small business
Quick visit
In-store pickup
Oil change
Mechanic
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Pricing
Innovativeness
Quality
Overall
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The business location is a mixed bag, with some excellent services and some concerning issues. With an overall rating of 4.1, it seems that the business has a solid reputation, but not without some flaws.The quality of services at Big Ben Tires & Auto Repair is generally good, with most customers praising the friendly and efficient staff. However, there are a few instances where customers have reported subpar experiences, such as one customer who had their tires gauged during a repair.Pricing is a strength for this business, with most customers reporting competitive and affordable prices. However, one customer reported being overcharged for a repair, which is a red flag.Innovativeness is a key area where Big Ben Tires & Auto Repair shines. The business has a strong online presence, and the owner is often praised for his willingness to help customers and provide excellent customer service.However, there are some concerning issues that need to be addressed. One customer reported being overcharged for a repair, and another reported that the business did not balance their tires. Additionally, one customer reported that the owner had an attitude and was not helpful.Overall, Big Ben Tires & Auto Repair is a solid choice for customers looking for a trustworthy and affordable tire shop. However, it's essential to keep in mind that there are some potential issues that need to be addressed.One potential issue that needs to be addressed is the lack of consistency in the quality of services. While most customers have reported positive experiences, there are a few instances where customers have reported subpar experiences. This suggests that the business may need to work on improving its quality control processes to ensure that all customers receive excellent service.Another potential issue is the lack of transparency in pricing. While most customers have reported competitive and affordable prices, one customer reported being overcharged for a repair. This suggests that the business may need to work on improving its pricing transparency to ensure that customers know what they are getting and what they are paying for.Finally, the business may need to work on improving its communication with customers. One customer reported that the owner had an attitude and was not helpful, which suggests that the business may need to work on improving its customer communication skills to ensure that all customers feel valued and supported.
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