Tampa Bay
Best Western Plus Lakeland
33.49
33.49
Overview
Best Western Tools and Programs specifically for Travel Agents.
Features
Free Wi-Fi
Air-conditioned
Free Wi-Fi
Free breakfast
Free breakfast
Free parking
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Quality
Innovativeness
Pricing
Overall
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The hotel has a comfortable and welcoming atmosphere, with clean and spacious rooms that are well-equipped with modern amenities. The staff is friendly and attentive, with some standout employees like Marta and Vernice who provide exceptional customer service. The hotel's breakfast options are varied and well-stocked, with a friendly breakfast staff that goes the extra mile to ensure guests have a great experience. However, there are some issues with consistency and attention to detail, such as the occasional bed bug sighting, malfunctioning elevators, and complaints about the laundry facilities. Despite these issues, the hotel is generally a good value for the price, and guests appreciate the hotel's convenient location and friendly staff. Unfortunately, there is no pool or hot tub on site, which may be a disappointment for some guests. Overall, the hotel is a solid choice for travelers looking for a comfortable and clean place to stay, but it falls short of being a truly exceptional experience. One major issue that needs to be addressed is the inconsistent quality of the rooms, with some guests reporting issues with cleanliness, comfort, and amenities. Additionally, the hotel's policies regarding pets and animals need to be clarified and communicated more clearly to guests, especially in emergency situations like hurricanes.
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