Tampa Bay
Best Western Heritage Inn & Suites
53.06
53.06
Overview
Traditional rooms in a relaxed property offering free breakfast & WiFi, plus an outdoor pool.
Features
Free Wi-Fi
Free Wi-Fi
Pool
Free breakfast
Free breakfast
Free parking
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Quality
Overall
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The hotel has its strengths and weaknesses. The biggest issue is the inconsistent cleanliness and maintenance of the rooms, as well as the presence of pests and mold. Additionally, the TV and in-room amenities often don't work properly, which can be frustrating for guests. However, the staff is generally friendly and helpful, which is a positive aspect of the hotel. The breakfast is also a nice touch, with a variety of options available. Unfortunately, the hotel's location is not ideal, with few restaurants or stores nearby.There have been numerous complaints about the hotel's cleanliness and maintenance, with guests reporting finding roaches, mold, and broken appliances in their rooms. The hotel's TV and in-room amenities often don't work properly, which can be frustrating for guests. The hotel's staff is generally friendly and helpful, but there have been some complaints about their behavior, including one guest who reported being treated rudely by a front desk staff member.Some guests have reported finding the hotel's rooms to be quiet and comfortable, but others have complained about the noise from the nearby highway and the lack of hot water in their rooms. The hotel's pool and hot tub are not always available, which can be a disappointment for guests who are looking to relax and unwind.The hotel's pricing is generally considered to be average, with some guests finding it to be overpriced for the quality of service and amenities provided. However, others have reported finding good deals and discounts, which can make the hotel a more affordable option.Overall, the hotel has some strengths and weaknesses, but the biggest issue is the inconsistent cleanliness and maintenance of the rooms, as well as the presence of pests and mold. If the hotel can address these issues, it may be able to improve its overall rating and provide a better experience for its guests.
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