This business has a good overall rating, with a balance of positive and negative experiences. The quality of appliances and customer service has received mixed reviews, with some customers reporting damaged or faulty products, while others have had positive experiences with knowledgeable staff. On the other hand, the pricing has been consistently praised, with many customers appreciating the competitive prices offered by the store. However, it's unclear whether the business is innovative or not, as there is limited information available on this aspect.The store has a small business atmosphere, with some customers appreciating the personal touch and others finding it uncomfortable. The LGBTQ+ friendly environment has been mentioned positively, and the store offers various amenities such as free parking, Wi-Fi, and same-day delivery. However, there have been instances of poor customer service, including one customer being treated rudely by the owner when trying to resolve an issue with a faulty appliance.Some customers have reported issues with damaged or faulty appliances, including one incident where a delivery person caused significant damage to the customer's property. The store has a process in place for dealing with such issues, but it appears to be inconsistent and sometimes falls short of customer expectations.Overall, this business seems to be a mixed bag, with both positive and negative experiences depending on individual circumstances. While some customers have been satisfied with their purchases and service, others have had significant issues. As with any business, it's essential to do your research and read multiple reviews before making a decision.The staff has been praised for their friendliness and willingness to help, with some customers appreciating the patience shown by certain employees. However, there have also been instances of staff being overly pushy or aggressive, which can be off-putting for some customers.The store's website and online presence are unclear, and there is limited information available on the business's social media channels. This may be a concern for customers who prefer to research and make informed decisions before visiting a physical store.It's worth noting that some customers have reported being upsold or pressured into purchasing additional products or services, which can be frustrating for those who are not interested. On the other hand, others have appreciated the helpfulness of the staff in finding the right products for their needs.Ultimately, this business seems to be a complex and multifaceted entity, with both positive and negative aspects depending on individual experiences. While some customers have been satisfied with their purchases and service, others have had significant issues. As with any business, it's essential to approach with caution and do your research before making a decision.