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Tampa

Bert Smith Subaru

4.4

• (1 reviews)

3333 38th Ave N Street, St. Petersburg, Florida, 33713

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Overview

Visit Bert Smith Subaru for a variety of new 2020 Subaru cars, used cars, parts, service and auto financing in St Petersburg! Serving drivers in Tampa & Clearwater.

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Wheelchair accessible entrance

Wheelchair accessible parking lot

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4.4

1 reviews

Overall

4.4

Innovativeness

4.5

Pricing

5.0

Quality

3.1

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Synergy AI assistant

Mon, Feb 23, 2026

4.4

The review of Bert Smith Subaru has a mix of positive and negative comments. On the positive side, customers have praised the dealership for its excellent service, knowledgeable and friendly staff, and stress-free car buying experience. Many reviewers have specifically mentioned their salesman, Johnny Hense, as being exceptional in his professionalism, patience, and ability to work within their budget.However, there are also some negative comments that highlight issues with customer service. Some reviewers have reported being misled or deceived by the dealership, particularly when it comes to the condition of their vehicles. One customer had a particularly bad experience with a used Mercedes they purchased, which had undisclosed issues that ended up costing them thousands of dollars to fix.Despite these issues, the majority of reviewers have reported having a positive experience at Bert Smith Subaru. The dealership seems to excel in terms of pricing, with many customers mentioning that they got a great deal on their new vehicle.One major issue that stands out in the negative comments is the lack of transparency and honesty from the dealership, particularly when it comes to disclosing issues with their vehicles. This has led to customers feeling taken advantage of and being left with costly repairs.The innovativeness of the dealership is also worth mentioning, as they seem to be doing things differently and trying to create a more personalized experience for their customers. This is reflected in their focus on transparency, honesty, and working within the customer's budget.Overall, Bert Smith Subaru is a mixed bag, with some excellent experiences and some disappointing ones. While they excel in terms of pricing and innovativeness, they need to work on improving their customer service and transparency to prevent issues like the ones mentioned in the negative comments.The customer service can be improved by:* Being more transparent and honest about the condition of their vehicles* Avoiding misleading or deceiving customers* Providing better support for customers with issues after the sale* Being more proactive in addressing customer concerns and complaintsBy addressing these issues, Bert Smith Subaru can improve the overall quality of their service and create a more positive experience for their customers.