Tampa Bay
Bert Smith Collision Center
15.02
15.02
Overview
Bert Smith Collision Center sells and services vehicles in the greater St Petersburg FL area.
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Oil change
Mechanic
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Pricing
Quality
Innovativeness
Overall
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Reviewing the Bert Smith Collision Center, it seems that the business has a generally good reputation with a rating of 3.8. The location offers a variety of services, including car detailing, repair, and maintenance, as well as selling car parts and accessories. The center is wheelchair accessible and has a restroom on site. Appointments are recommended but not required, and credit and debit cards are accepted for payment.The quality of service seems to be a mixed bag. Some customers have had excellent experiences, with their vehicles repaired and restored to a like-new condition. Others have experienced significant delays and communication issues, with one customer waiting over 10 weeks for their vehicle to be repaired. Some customers have also reported issues with the quality of the work, including incorrect parts being used and a lack of communication about the status of their vehicle.Pricing seems to be a strength for the center, with some customers reporting that the costs were reasonable and comparable to other shops in the area. However, some customers have reported feeling taken advantage of by the shop, particularly in situations where they were unable to communicate effectively with the staff.In terms of innovativeness, the center seems to be fairly up-to-date in terms of technology and equipment. However, some customers have reported feeling like the shop is not very customer-focused, particularly in terms of communication and transparency.One major issue that seems to be a recurring problem for the center is communication. Many customers have reported feeling like they were not kept informed about the status of their vehicle or the progress of the repairs. This has led to frustration and mistrust among some customers, and has damaged the center's reputation.Overall, the Bert Smith Collision Center seems to be a solid choice for those in need of car repairs or maintenance. However, it is essential to be aware of the potential communication issues and to be proactive in seeking updates and clarification about the status of your vehicle. With a little patience and persistence, customers can have a positive experience at the center.
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