Benjamin Franklin Plumbing of Lakeland has a strong reputation in the area, with a high overall score of 4.8. Their quality of service is also top-notch, with an average rating of 4.6 out of 5 stars. However, some customers have noted that their pricing can be a bit high, averaging 4.4 out of 5 stars. On the other hand, their innovativeness and willingness to try new approaches has earned them a score of 4.5 out of 5 stars.The plumbing company offers a range of services, including repair services, and has a team of skilled technicians who are knowledgeable and professional. Their customer service is also praised by many, with some customers noting that they were treated like family. The company's commitment to transparency and honesty is also evident, with many customers appreciating their clear explanations and estimates.However, there have been a few issues with pricing, with some customers feeling that they were overcharged. Additionally, there was one incident where a customer was left waiting for a response from the company's customer service team.Overall, Benjamin Franklin Plumbing of Lakeland is a reliable and trustworthy choice for plumbing services in the area. While they may not always meet expectations in terms of pricing, their commitment to quality and customer satisfaction is evident throughout.